1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
Those responsible for the processing of your data are:
BABY PLANT.S.L.
Ctra. Alquerías Santomera Km 1 30140 Santomera Murcia
Email info[arroba]babyplant.es
2. FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?
Depending on the products, services or functionalities that you want to enjoy at all times, we will need to process some data or others, which in general will be, depending on the case, the following:
▪ your identifying data (for example, your name, surname, image, language and country from which you interact with us, contact details, etc.);
▪ economic and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.);
▪ connection, geolocation and navigation data (for example, location data, device identification number or advertising ID);
▪ commercial information (for example, if you are subscribed to our newsletter),
▪ data about your tastes and preferences.
Remember that, when we ask you to fill in your personal data to give you access to some functionality or service on the site, we will mark some fields as mandatory, since they are data that we need to be able to provide you with the service or give you access to the functionality in question. Please keep in mind that if you decide not to provide us with this data, it is possible that you will not be able to complete your registration as a user or that you will not be able to enjoy these services or functionalities.
In other cases, we may passively obtain information using tracking tools, such as browser cookies or other similar technologies, from our sites or from communications we send to you.
In certain cases, a third party may have provided us with information about you when you use a feature or service on the Site, for example, if they have sent you a gift card or if they ship an order to your address.
In such cases, we will only process your data in relation to that functionality or service, in accordance with the provisions of this Privacy and Cookies Policy.
Depending on how you interact with our site, we will process your personal data for the following purposes:
1. To manage your registration as a user of the site.
In the event that you decide to register as a user on our site, we need to process your data to identify you as a user of it and give you access to its different functionalities, products and services that are available to you as a registered user. You can cancel your registered user account by contacting us through Customer Service.
We inform you that the data we collect about your activity, obtained through the different channels of the site, and which includes your purchases, will remain linked to your account so that all the information can be accessed at once.
2. For the development, fulfillment and execution of the contract of sale or services that you have contracted with Us on the site
This purpose includes the processing of your data for, mainly:
▪ Contact you in relation to updates or informative communications related to the functionalities, products or services contracted, including sending quality surveys on the products or services provided.
▪ Manage the payment of the products you buy, regardless of the means of payment used. For example:
If, when purchasing any of our products through the Web or the App, you choose to activate the functionality of saving your payment details and your shipping address for future purchases (if this functionality is available), we need to process the indicated data for the activation and development of said functionality. The consent for the activation of this functionality allows your auto-completed payment information to appear in subsequent purchases so that you do not have to re-enter them in each new process, and they will be understood as valid and current for subsequent purchases. You can modify or delete your payment information at any time through the section corresponding to payment information, either in your registered user account on the Web, or in the App.
▪ Activate the necessary mechanisms in order to prevent and detect improper use of the site, for example, during the purchase and return process, as well as potential fraud against you and/or against Us. If we consider that the operation may be fraudulent or we detect abnormal behavior with indications of fraudulent use of our functionalities, products and services, this treatment may have consequences such as the blocking of the transaction or the cancellation of your user account.
▪ Manage possible changes or returns once you have made a purchase and manage requests for information on availability, depending on whether these options are available at any time.
▪ For billing purposes and to provide you with invoices for purchases you have made on the site
3. To meet the requests or requests that you make through the Customer Service channels
We only process personal data that is strictly necessary to manage or resolve your request or request. If you use the telephone channel, the call can be recorded to meet your request and guarantee its quality. If available, and you decide to use WhatsApp as a channel to communicate with Customer Service, we will provide your phone number to WhatsApp Inc. (a company located in the USA) to verify that you are a user of this service. We recommend that you review your privacy settings and read WhatsApp's privacy policy for more detailed information on WhatsApp's use of the personal data of users who use its services. If available, and you decide to communicate with Customer Service through the chat service of a social network or other partner, some of your data, such as your name or username, will be imported from your social network or partner account. . Likewise, you must bear in mind that the data you enter in this service will be available to your social network or collaborator and will be subject to their corresponding privacy policies. Therefore, we recommend that you review your privacy settings and read the privacy policy of the social network or partner to obtain detailed information on the use they make of your personal data when using their services.
4. For marketing purposes
This purpose includes the processing of your data for, mainly:
▪ Personalize the services we offer you and be able to make recommendations based on your interaction with us on the site and the analysis of your user profile (for example, based on your purchase and browsing history).
▪ To the extent that you subscribe to our Newsletter, we will process your personal data to manage your subscription, including sending personalized information about our products or services through various means (such as email or SMS). Likewise, we can send you this information through push notifications in the event that you have activated them on your device.
▪ Therefore, keep in mind that this data processing entails the analysis of your user or client profile to determine what your preferences are and therefore what may be the products and services that best suit your style when sending you information.
▪ Remember that you can unsubscribe from the Newsletter at any time through the instructions that we provide in each communication. If you do not want to receive push notifications, you can disable this option on your device.
▪ Show you advertising on the Internet that you can see when you browse websites and apps, for example, on social networks. The advertising you see may be displayed randomly, but at other times it is advertising that may be related to your purchase history, preferences and browsing.
▪ In the event that you are a user of social networks, we may provide those with which we collaborate with certain information so that they can show you ads from our brand and, in general, offer you or other similar users advertising taking into account your profile on said social networks. If you want information about the use of your data and the operation of ads on these social networks, we recommend that you review the information about your privacy on the social networks in which you participate.
▪ Additionally, we use your data to carry out measurement analysis and segmentation of the ads that we show to users on some partner platforms. For this we collaborate with these third parties that offer us the necessary technology (for example, through cookies, pixels, SDK) to use these services. Keep in mind that, although we do not provide personally identifiable data to these collaborators, we do communicate a unique identifier to them (for example, the advertising identifier associated with the device, a cookie identifier, etc.). Likewise, you can reset your advertising identifier or disable the personalization of ads on your device by modifying your preferences in the settings section of your device.
▪ Data enrichment: When we obtain your personal data from various sources, we may combine it in certain circumstances in order to improve our understanding of your needs and preferences in relation to our products and services (including the purposes of analysis, generation of profiles of use , marketing studies, quality surveys and improvement of interaction with our customers). We refer, for example, to the combination of information that we can do if you have a registered account and, with the same email address as the one linked to your account, you make purchases as a guest; or to automatically collected information (such as IP addresses, MAC addresses, or metadata) that we may link to information you have provided to us directly through your activity on the site.
▪ Carry out promotional actions (for example, for the development of contests or the sending of your list of saved articles to the email that you indicate). By participating in any promotional action, you authorize us to process the data you provide us based on each promotional action and we can communicate it through various means such as social networks or on the site itself. In each promotional action in which you participate, you will have available the legal bases where we will provide you with more detailed information on the processing of your data.
▪ Disseminate on the site or through our channels on social networks photographs or images that you have shared publicly, provided you give us your consent to do so.
5. Usability and quality analysis to improve our services
If you access our site, we inform you that we will treat your browsing data for analytical and statistical purposes, that is, to understand the way in which users interact with our site and with the actions that we can carry out on other websites. and apps and thus be able to introduce improvements. Likewise, on occasions we carry out quality actions and surveys aimed at finding out the degree of satisfaction of our customers and users and detecting those areas in which we can improve.
3. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?
The legal basis that allows us to process your personal data also depends on the purpose for which we process it, as explained in the following points:
1. Manage your registration as a user of the site.
The processing of your data is necessary for the execution of the terms that regulate the use of the site. In other words, in order for you to register as a user on the site, we need to process your personal data, otherwise we would not be able to manage your registration. We consider that we have a legitimate interest in linking your purchases and the data we collect about your activity through the different channels of the site to your account.
2. Development, fulfillment and execution of the contract of sale or services.
The processing of your data is necessary for the execution of the contract of sale or provision of services that links us to you.
It is possible that some data processing associated with the purchase process is activated only because you request it or authorize us, such as the storage of payment data for future purchases. In these cases, the basis on which we process your data is your own consent.
We consider that we have a legitimate interest to carry out the necessary checks to detect and prevent possible fraud or fraudulent use when you use the sites, for example, when making a purchase or return. We understand that the processing of this data is positive for all parties: for you, since it allows us to put measures in place to protect you against fraud attempts carried out by third parties; to Us, because it allows Us to prevent misuse of the site; for all our clients and society, because it also protects your interest in ensuring that fraudulent activities are deterred and detected when this happens.
3. Customer Service
We consider that we have a legitimate interest in responding to the requests or queries that you submit to us through the various existing means of contact. We understand that the processing of this data is also beneficial for you insofar as it allows us to be able to attend you properly and resolve the queries raised.
When you contact us, in particular, for the management of incidents related to your order or the product/service purchased through the site, the treatment is necessary for the execution of the sales contract.
When your query is related to the exercise of the rights about which we inform you below, or with claims related to our products or services, what legitimizes us to process your data is compliance with legal obligations on our part.
4. Marketing
The legitimate basis for processing your data for marketing purposes is the consent you give us, for example: when you agree to receive personalized information through various means, when you authorize the sending of push notifications on your device, when you give your consent through the configuration of cookies or the privacy of your device, or when you accept the legal bases to participate in a promotional action or to publish your photos on the site or on our social media channels.
In order to offer you personalized services or show you personalized information, whether on our site or that of third parties, as well as to carry out data enrichment, we consider that we have a legitimate interest in profiling the information we have about you (such as navigation you make, preferences or purchase history) and the personal data you have provided us with such as age range or language, since we understand that the processing of this data is also beneficial for you because it allows you to improve your user experience and access to information according to your preferences.
5. Usability and quality analysis
We consider that we have a legitimate interest in analyzing the usability of the site and the degree of user satisfaction, since we understand that the processing of this data is also beneficial for you because the purpose is to improve the user experience and offer a higher quality service.
4. FOR HOW LONG WILL WE KEEP YOUR DATA?
The period of conservation of your data will depend on the purposes for which we treat them, as explained below:
1. Manage your registration as a user of the site.
We will process your data for as long as you maintain the status of registered user (that is, until you decide to unsubscribe).
2. Development, fulfillment and execution of the contract of sale or services.
We will process your data for the time necessary to manage the purchase of the products or services you have purchased, including possible returns, complaints or claims associated with the purchase of the particular product or service.
On some occasions, we will only process the data until you decide, such as the payment data that you have asked us to store for possible future purchases (if this functionality is available).
3. Customer Service
We will process your data for as long as necessary to meet your request.
4. Marketing
We will process your data until you unsubscribe or cancel your subscription to the newsletter.
In addition, we will show you personalized ads until you change your device, browser or cookie settings, which will revoke that permission.
If you participate in promotional actions, we will keep your data for a period of six (6) months from the end of the action.
5. Usability and quality analysis
We will process your data occasionally during the time in which we proceed to carry out a specific quality action or survey or until we anonymize your browsing data.
Regardless of whether we treat your data for the time strictly necessary to fulfill the corresponding purpose, we will subsequently keep it duly stored and protected during the time in which responsibilities derived from the treatment may arise, in compliance with current regulations at all times. Once the possible actions in each case are prescribed, we will proceed to the deletion of personal data.
5. WILL WE SHARE YOUR DATA WITH THIRD PARTIES?
To fulfill the purposes indicated in this Privacy and Cookies Policy, it is necessary that we give access to your personal data to entities of the and third parties that provide us with support in the services we offer you, namely:
▪ financial entities,
▪ fraud detection and prevention entities,
▪ technology and analytics service providers,
▪ providers and collaborators of logistics, transport and delivery services or their associated establishments,
▪ service providers related to customer service,
▪ providers and collaborators of services related to marketing and advertising, such as advertising agencies, advertising partners or social networks that, in certain cases, may act as joint controllers.
En el caso de que vendiéramos o transfiriéramos la totalidad o una parte de nuestro negocio o nuestros activos a otra empresa, o desempeñáramos cualquier otra actividad comercial como consecuencia de una reorganización corporativa, podríamos revelar tus datos personales al potencial receptor del negocio o los activos. En el caso de producirse dicha venta o transferencia, realizaríamos los esfuerzos razonables para que el beneficiario tratara la información personal que nos has facilitado conforme a nuestra Política de Privacidad. En este caso, consideramos que tenemos un interés legítimo basado en la reorganización de nuestra estructura corporativa.
Due to the efficiency of the service, some of the aforementioned providers are located in territories outside the European Economic Area that do not provide a level of data protection comparable to that of the European Union. In such cases, we inform you that we transfer your data with adequate guarantees and always maintaining the security of your data, since we use the most appropriate tools for international data transfer, such as Standard Contractual Clauses or any other relevant complementary measure. You can consult the content of the Standard Contractual Clauses at the following link: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transferpersonal- data-third-countries_en.
In addition, if you choose to use the Site in different markets (ie, by creating registered user accounts in different markets with the same email address), we may need to disclose or transfer information associated with your account or activity to companies of the brand that operate in those markets, to the extent that they are directly involved in the achievement of any of the objectives described in section 2. We consider this necessary to satisfy our mutual interests and preferences.
6. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?
We promise to respect the confidentiality of your personal data and to guarantee the exercise of your rights. The Joint Responsibles have agreed that you can exercise them at no cost by writing us an email to a single email address info@babyplant.es, simply indicating the reason for your request and the right you want to exercise. In the event that we consider it necessary to be able to identify you, we may request a copy of a document proving your identity.
Likewise, we can offer you the possibility of exercising your rights and configuring your privacy preferences when using some of our services or making specific channels available to you within our site.
In particular, regardless of the purpose or legal basis for which we process your data, you have the right to:
• Ask us for access to the data we have about you. We remind you that if you are a registered user on the site you can also consult this information in the section corresponding to your personal data.
• Ask us to rectify the data we already have. Remember that if you are a registered user of the site you can also access the section corresponding to your personal data in your account to modify or update your personal data. In any case, keep in mind that, by actively providing us with your personal data by any means, you guarantee that they are true and exact and you agree to notify us of any change or modification thereof. Any loss or damage caused to the site or to the person in charge of the site or to any third party due to the communication of erroneous, inaccurate or incomplete information in the registration forms, will be the sole responsibility of the user. Please remember that as a general rule you should only provide us with your own personal data, not those of third parties, except as permitted in this Privacy and Cookies Policy.
• Ask us to delete your data to the extent that they are no longer necessary for the purpose for which we need to process them as we have informed you above, or that we no longer have
legitimacy to do so.
• Ask us to limit the processing of your data, which means that in certain cases you can ask us to temporarily suspend the processing of the data or to keep it beyond the necessary time when you may need it.
If you have provided us with your consent for the processing of your data for any purpose, you also have the right to withdraw it at any time. Some of the ways in which you can withdraw your consent are explained in section 2 in which we explain for what purposes we process your data.
In the event that you do not want information to be sent to third parties to show you ads, you have several means, such as changing preferences on the device, browser or cookie settings, reviewing the privacy policy and network settings social networks in which you have a profile or send us an email with your request to the aforementioned address.
When our legitimacy for the processing of your data is your consent or the execution of the contract, as explained in section 3, you will also have the right to request the portability of your personal data.
This means that you will have the right to receive the personal data that you have provided us in a structured, commonly used and machine-readable format, in order to transmit it to another entity directly, whenever technically possible. On the other hand, when the processing of your data is based on our legitimate interest, you will also have the right to oppose the processing of your data.
Finally, we inform you of your right to file a claim with the relevant data protection control authority, in particular, with the Spanish Data Protection Agency (https://www.agpd.es/portalwebAGPD/index -ides-idphp.php).
7. WHAT HAPPENS IF YOU PROVIDE US WITH THIRD PARTY DATA OR IF A THIRD PARTY HAS PROVIDED US WITH YOUR DATA?
We offer functionalities or services that require us to process the personal data of a third party that you as a user or client provide us with.
If you provide us with Personal Data of third parties or if it is necessary that they provide it to us due to the collection of an order by a third party in your name, you guarantee that you have informed them about the purposes and the way in which we need to process your personal data.
If a third party has provided us with your data or you have provided it yourself as a result of a functionality or service requested by one of our users, we will use it to manage the functionality or service that is being developed in each case, within the purposes included in this Privacy and Cookies Policy, whose link we usually include in our communications.
8. CHANGES TO THE PRIVACY AND COOKIES POLICY
It is possible that we modify the information contained in this Privacy and Cookies Policy when we deem it appropriate. In the event that we do so, we will notify you in various ways through the site (for example, through a banner, a pop-up or a push notification), or we will even notify you at your email address when the The change in question is significant for your privacy, so that you can review the changes, assess them and, where appropriate, oppose or unsubscribe from any service or functionality. In any case, we suggest that you review this Privacy and Cookies Policy from time to time in case there are minor changes or we introduce any interactive improvements, taking advantage of the fact that you will always find it as a permanent point of information on our Website and our App.